Australian Information Industry Association



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  • Customer-service-at-the-heart-of-the-digital-bank.pdf (PDF)

    Tuesday 20 December 2016

    In our increasingly sophisticated market, customers are demanding a banking experience which rivals the digital experience they enjoy across their social landscape. Banks strive to deliver an extraordinary customer experience through the application of their digital assets. Constant juggling is required to deliver an authentic relevant digital experience while meeting the requirements of rigorous regulation and dealing with legacy services and systems. This paper examines digital trends, some of their inhibitors and actions which will lead to improved customer outcomes.

  • Financial Services Innovation - Customer Service At The Heart of a Digital Bank (PDF)

    Friday 16 December 2016

    Every bank wants to be a digital bank. Bankers are motivated to engage in digital by cost, new consumers and competition. Digital winners will deliver outstanding customer service through this channel. This paper explores the motivations, the current performance and suggests the critical levers which drive success.

  • Digital Identity (PDF)

    Friday 2 December 2016

    While AIIA is pleased with what appears to be adoption of a federated approach to digital identity for government services purposes, we are disappointed with the lack of genuine engagement of our industry in the process. This is despite our ongoing efforts to engage with the DTA and open offers to leverage the expertise and experience of the sector to assist in the design and early alpha development processes. AIIA has a number of members with specific expertise in this area, including the ability to draw on experience and intelligence from implementations around the world.

  • Productivity Commission Draft Report: Data Availability and Use (PDF)

    Thursday 1 December 2016

    AIIA applauds the Productivity Commissioner for his preparedness to challenge existing practices, his focus on customers and willingness to push the boundaries to realise the economic opportunities presented by data and digital technologies.

  • AIIA Policy Statement on the Australian Packaging Covenant (PDF)

    Thursday 1 December 2016

    AIIA urges Government to consider moving packaging obligations to the National Television and Computer Recycling Scheme (NTCRS).

  • Program Guidelines – Academic Centres of Cyber Security Excellence (PDF)

    Monday 28 November 2016

    In principle, AIIA supports ACCSE and its objectives to build cyber security skills in Australia. We have some concerns around the current approach and selection criteria. The selection criteria is mostly focused on assessing what universities are doing to date. AIIA argues the need is rather, on addressing the gaps, identifying best practices to meet the gap and incentivising action. The ACCSE can be a great opportunity to lift the bar in cyber security education.

  • QLD GICT: Accreditation Model Feedback (PDF)

    Monday 14 November 2016

    This paper aims to provide feedback on the government’s proposed accreditation model. We outline what industry considers best practice for Supplier Prequalification as provided in our 2016 Best Practice Government Procurement Guide.

  • Queensland Government ITC framework (PDF)

    Monday 14 November 2016

    AIIA is supportive of the Queensland Government’s commitment to review and refresh the Government Information Technology Contracting (GITC) framework. We acknowledge the effort Government has put into open two-way communication and particularly note the Engagement Principles addressing a number of AIIA’s previously expressed concerns regarding industry input into this important process.

  • Review of the R&D Tax Incentive - Addendum to AIIA Response (PDF)

    Thursday 3 November 2016

    Since submitting our response, AIIA has given further thought to how the Collaboration Premium recommended in the Report could be leveraged to address the anomaly whereby despite the high demand for ICT graduates, unemployment rates for these workforce entrants remain low. As outlined below, AIIA would like to propose to the Government how, with some shift in focus, the Premium could be used to help drive the employability of ICT graduates.

  • tax incentive

    Tuesday 1 November 2016

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