Australian Information Industry Association

  

Publications

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  • Consideration of ICT Duties in Budget Season (PDF)

    Wednesday 18 January 2017

    As the 2017 budget season approaches, India’s political leadership will make decisions on import duties that have an important impact on the nation’s business climate. Against this backdrop, our members, representing the most innovative information and communications technology (ICT) companies in the world, would like to highlight the value of a stable and predictable tariff regime.

  • Draft policy position - Govt Digitalisation Final (PDF)

    Monday 16 January 2017

    With the volume and economic value of the direct access and impact government has on citizens and business, there is clear opportunity for Government to take the lead and speed up Australia’s digital transformation.

  • AIIA Response Matrix - ICT Procurement Taskforce (PDF)

    Friday 13 January 2017

    AIIA welcome the opportunity to provide input to the Government’s ICT Procurement Taskforce. The issues outlined in this submission have largely been expressed to the Taskforce through various workshops and face to face conversations with Taskforce personnel and the Minister directly.

  • Developing the NSW Government Digital Strategy (PDF)

    Friday 23 December 2016

    AIIA’s view is that the Strategy is sound. However, as a general comment we would encourage the Government to be more ambitious. Emerging technology capability such as Artificial Intelligence, sophisticated data analytics, cognitive intelligence and systems, robotics etc, will have an exponential impact on productivity and the customer service experience – and are already incorporated into systems/services in the private sector.

  • Development of a National STEM Centre of Excellence (PDF)

    Wednesday 21 December 2016

    Digital disruption is changing the nature of work. Australia needs to build capability for a 21st century global economy that is driven by data, digital technologies and innovation.

  • Customer-service-at-the-heart-of-the-digital-bank.pdf (PDF)

    Tuesday 20 December 2016

    In our increasingly sophisticated market, customers are demanding a banking experience which rivals the digital experience they enjoy across their social landscape. Banks strive to deliver an extraordinary customer experience through the application of their digital assets. Constant juggling is required to deliver an authentic relevant digital experience while meeting the requirements of rigorous regulation and dealing with legacy services and systems. This paper examines digital trends, some of their inhibitors and actions which will lead to improved customer outcomes.

  • AIIA GITC updates (PDF)

    Friday 16 December 2016

    The marked changes are provided by the AIIA on the understanding that a further opportunity to provide detailed comments will be afforded at a later date and as such do not represent the AIIA's final view.

  • Financial Services Innovation - Customer Service At The Heart of a Digital Bank (PDF)

    Friday 16 December 2016

    Every bank wants to be a digital bank. Bankers are motivated to engage in digital by cost, new consumers and competition. Digital winners will deliver outstanding customer service through this channel. This paper explores the motivations, the current performance and suggests the critical levers which drive success.

  • AIIA General Conditions of Contract Final GITC (PDF)

    Thursday 8 December 2016

    The marked changes are provided by the AIIA on the understanding that a further opportunity to provide detailed comments will be afforded at a later date and as such do not represent the AIIA's final view.

  • Digital Identity (PDF)

    Friday 2 December 2016

    While AIIA is pleased with what appears to be adoption of a federated approach to digital identity for government services purposes, we are disappointed with the lack of genuine engagement of our industry in the process. This is despite our ongoing efforts to engage with the DTA and open offers to leverage the expertise and experience of the sector to assist in the design and early alpha development processes. AIIA has a number of members with specific expertise in this area, including the ability to draw on experience and intelligence from implementations around the world.

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