Australian Information Industry Association

  
Navigating Digital Government Summit

Overview

The 2017 AIIA Navigating Digital Government Summit will bring together political, business and technology leaders to discuss the complex issues of how technology is transforming the customer experience and what this means for the way Government does business and interacts with customers in the future.

The Australian government has pledged to create a future-proofed nation, one that is fit to drive higher economic growth and improved standards of living. Riding the wave of technology led disruption, agility and innovation is key.  But this also means that the way Government delivers its services - and the way it does its business will inevitably need to change. Keeping pace with the expectations of customers has never been more challenging.

With the technologies such as artificial intelligence, machine learning, cognitive intelligence, robotics, natural language capability and quantum physics a reality, the 2017 Summit will examine customer service, service delivery and customer experiences of the future.

As well as the impact on service delivery, key areas of focus will include the implications of these new technologies and customer service expectations on Government policy, risk and governance approaches and consider what this means for the role of government in delivering services in the future.

Through direct consultation with key stakeholders in the development of the Summit program, AIIA can confirm that the 2017 Navigating Digital Government Summit topics resonate with all levels of government and business. This Summit takes the role of technology in government business and service delivery to the next level – with the focus squarely on the experience that customers increasingly expect.

Details

Date: Wednesday, 5 April 2017

Sponsorship & Event Enquiries: Kerryn Nelson kerryn.nelson@bigmouth.net.au 03 9785 3050

Summit Day

Time: 8am-5.30pm

Venue: Hotel Realm, 18 National Circuit, Canberra ACT 2600 - Download Parking Map

AIIA Member & Government Price (Summit Day only):$480 + GST

Non-Member Price (Summit Day only):$570 + GST

Summit Gala Dinner

Time: 6.45 pre-dinner drinks. 7.15pm dinner.

Venue: Anzac Hall, Australian War Memorial, Treloar Cres, Campbell ACT 2612 - Download Parking Map

AIIA Member & Government Price (Summit Dinner only):$185 + GST Bronze sponsor table of 10: $2400 + GST

Non-Member Price (Summit Dinner only):$220 + GST Bronze sponsor table of 10: $3600 + GST

Key Segment Themes for 2017

The key themes of the Summit include:

  • The new world of customer experience: What does the future of service delivery look like and what is  the role of new technologies
  • What ‘experience’ do customers expect? Who’s leading the race? How realistic and relevant is it for government to follow?
  • Digital technology and the implications of customer service expectations on Government policy and service delivery
  • Responding to the digital expectations of customers: Managing the internal challenges of innovation, risk and governance
  • Technology, customer expectations and government as a platform: challenging conventional government service delivery approaches and the future role of government.

Goals for the Navigating Digital Government Summit 2017

The world of service delivery is changing. The laser focus on using increasingly ‘smart’ digital technologies to improve the citizen experience is helping digitally mature organisations improve their service delivery and relationships with customers. As citizen expectations of service delivery mature  - and increase – in response, governments at all levels are being asked to match the level of service provided to customers online and from the private sector. This presents challenges but also enormous opportunities for government, particularly where new digital technologies can be integrated with the business.

The 2017 Navigating Digital Government Summit will:

  • Investigate the changing nature of the customer service experience
  • Examine emerging customer expectations in light of new digital technology capability – where these are being met, the implications of falling short of customer expectations and the pay back when customers are satisfied
  • Explore new customer service delivery options;
  • Showcase how and where technologies including, machine learning, cognitive intelligence etc are being used and to what effect – including the benefits these are delivering
  • Challenge existing service models and explore the implications of new approaches on government policy, governance and risk management arrangements
  • Consider the implications of new digital technologies and customer expectations for the role of government in service delivery in the future.

Compelling Speakers

Master of Ceremonies: Summit Day

 

Beverley HeadFreelance Journalist

Beverley Head has been a business journalist since the 1980s, initially in London, then Sydney. For a decade she was the information technology editor of the Financial Review before becoming the paper’s features editor.

Now a freelance writer and communications consultant her journalism focusses on business and technology. Beverley has written for a wide range of publications including The Age, Banking Day, Boss, InnovationAus, InTheBlack, Project Manager, QantasWay, TechTarget and The Sydney Morning Herald.

Beverley provides a range of communications services including media training and white paper development. Most recently she has worked with Aon, Bird&Bird, Sparke Helmore, Fujitsu, Microsoft, Objective Corporation, Hudson, Wolters Kluwer and BDO.

Beverley has also acted as a panel facilitator and chair for industry conferences and seminars including the NSW Department of Regional and State Development’s Great Exchange debate, InTheBlack, Rewind Fast Forward and Agile Australia.

She holds a Bachelor of Arts in Metallurgy and the Science of Materials from Oxford University.

Keynote Speaker: Summit Day

 

Professor Genevieve Bell
College of Engineering and Computer Science, ANU

Professor Genevieve Bell is an accomplished anthropologist and researcher, highly regarded industry expert and frequent commentator on the intersection of culture and technology.

She joins The Australian National University (ANU) in February as a Professor in the ANU College of Engineering and Computer Science.

Dr Bell has served as a Vice President of Intel where she became the first woman in the company’s history to be appointed an Intel Senior Fellow. After completing a PhD in cultural anthropology at Stanford University, Dr Bell joined Intel in 1998, leading the company’s first user experience research and development lab. She is recognised as a world leader in the ethnographic approach to developing technology.

Bell has been featured in publications such as Wired, Forbes, The Atlantic, Fast Company, the Wall Street Journal and the New York Times. She is also a sought-after public speaker and panelist at technology conferences worldwide for the insights she has gained from extensive international field work and research.

Her industry recognition includes being listed among the “100 Most Creative People in Business” by Fast Company in 2010, induction in the Women in Technology International Hall of Fame in 2012, and being honored as the 2013 Woman of Vision for Leadership by the Anita Borg Institute. Bell’s book, “Divining a Digital Future: Mess and Mythology in Ubiquitous Computing,” written in collaboration with Paul Dourish, was published by MIT Press in 2011.

Speaking at 9am on the topic The Future is Already Here: making sense of “the digital transformation” 

Keynote Speaker: Summit Dinner

 

The Honourable Angus Taylor MP
Assistant Minister for Cities and Digital Transformation, Federal Member for Hume

Angus entered politics in 2013 when he was elected as the Liberal Federal Member for Hume in NSW.

Building on his background in economics, Angus was appointed to parliamentary committees on employment, trade and investment, and public accounts. He was also chair of the Joint Standing Committee on Treaties.

Angus was promoted to Assistant Minister to the Prime Minister with special responsibility for Cities and Digital Transformation in February 2016. He was reappointed to the frontbench after the 2016 Federal election.

Angus’ portfolios stretch across the whole of government to improve city liveability and tackle long standing issues of traffic congestion, housing affordability and the need to create jobs closer to where people live. He has a focus on regional cities and outer suburban cities.

With a passion for cutting edge technology and the benefits for citizens of the digital age, Angus authored an essay The Promise of Digital Government which was published by the Menzies Research Centre in 2016.

He has gained a reputation amongst his constituents as a keen problem solver, focusing in his electorate on growth opportunities for regional communities and improving telecommunications.

Prior to entering parliament in 2013 Angus was a Director at Port Jackson Partners where he was a strategy and business advisor on the resources, agriculture, energy and infrastructure sectors. Prior to this he was a partner at global consulting firm McKinsey & Co.

Angus has a Bachelor of Economics (First Class Honours and University Medal) and a Bachelor of Laws (Honours) from the University of Sydney. He also has a Master of Philosophy in Economics from Oxford, where he studied as a Rhodes Scholar. His thesis was in the field of competition policy.

In his private capacity Angus has founded or advised a number of small, fast growing start-up businesses, particularly in the agriculture sector.

He lives at Goulburn with his wife Louise and their four children.

Guest Speakers

 

Mr Aki Ohashi
Director of Business Development Palo Alto Research Centre (PARC)

Aki Ohashi is PARC's Director of Business Development responsible for developing and managing client relationships in the Japanese market. He is involved in all aspects of setting up projects with our Japanese partners: from the initial introductory meeting and defining of project deliverables and resources, to contracting and IP term definition. Aki works with all of PARC’s corporate clients in Japan including Fujitsu, Dai Nippon Printing Co., Ltd., and NEC Corporation, as well as our Japanese university partners and governmental organizations.

Prior to joining PARC, Aki was a Partner with the Venture Capital Investment Division of ngi group, inc. (formerly Netage, Inc.) in Japan, where he led investments in, and served on the boards of, Internet-related startups in both the U.S. and Japan. Before ngi group, he served as the COO of Tilefile, KK, a Netage-funded Internet startup in Japan. At Tilefile, Aki worked on structuring the intellectual property agreements with a sister company in Australia, as well as helping fundraise, manage software development, and execute business and market entry strategies. Aki has also has served in management and IT consulting roles at L.E.K. Consulting and Cognizant Technology Solutions, respectively, where he led client engagements for major corporations in both the US and Japan. He began his career in technology at Mediaplex, Inc. (acquired by ValueClick, Inc.), an Internet advertising technology company in Silicon Valley.

Aki earned his MBA from Carnegie Mellon University and a Bachelor of Architecture and Bachelor of Science in Architectural Engineering from the University of Texas at Austin. While Aki was born and raised in the United States, he has spent 4 years living and working in Japan and communicates with clients in both English and Japanese.

Speaking at 3.30pm on the topic Government Service Delivery: Beyond Al and Machine Learning

 

The Hon. Ed Husic MP
Shadow Minister for the Digital Economy; Shadow Minister for Employment Services, Workforce Participation and the Future of Work

Based in Western Sydney, Ed Husic was elected to the House of Representatives as the Federal Member for Chifley in 2010. Currently in his third term, he was re-elected to Parliament in 2016.

After the 2016 election Ed was promoted to the front bench as Shadow Minister for Employment Services, Workforce Participation and the Future of Work, as well as Shadow Minister for the Digital Economy.

In 2015 Ed was given the role of Shadow Parliamentary Secretary to the Leader of the Opposition Assisting with Digital Innovation and Startups – the first time startups were acknowledged in a ministerial or shadow ministerial line-up. His policy focus was examining ways to boost the growth of startups and digital entrepreneurship as a vehicle for enhancing economic activity and productivity.

He established the Federal Parliamentary Labor Digital Economy Group, which brought together policy makers and industry on matters affecting the sector.

He has been part of the Federal Opposition’s team developing policies to promote early stage and digital innovation.

Speaking at 9.35am on the topic With the Pace of Technology Change, What ‘Experience’ do Customers Expect and How Relevant and Realistic is it for Government to Keep Pace?

Dan Bognar
Senior Vice President
APAC Solutions Engineering, Cloud Sales, Industries and Innovation
Salesforce

Dan joined Salesforce in 2012 and since that time has led executive engagements across financial services, telecommunications and public sector accounts across the Asia Pacific region.

As Senior VP Solutions Engineering at Salesforce, Dan leads a team of consultants who are charged with helping customers meet their enterprise cloud computing requirements as they transform to Customer Company by leveraging the Salesforce application and platform.

Speaking at 10.10am on the topic How AI, Machine Learning and other ‘Data Smart’ Technologies are Transforming the Customer Experience

Panel at 12pm on the topic Panel: The Customer Perspective

Nerida O’Loughlin
Interim New Chief Executive Officer
Digital Transformation Agency

Speaking at 11am on the topic Artificial Intelligence, Machine Learning, Cognitive Intelligence, Robotics and Quantum Computing: The New World Customer Experience

 

Adi Kavaler
Global Vice President, Products & Strategy Application Delivery Management
Hewlett Packard Enterprise

Adi Kavaler is the Global Vice President of Products and Strategy for the Application Delivery Management business unit within HPE Software. Responsible for driving the success, strategic alignment and integration of product solutions across the entire ADM portfolio, he oversees teams that manage DevOps (Predictive ADM, Quality Center, Agile Manager and ALM), Mobile, IOT and Virtualization, Performance Testing and Functional Testing.

He has over 15 years’ experience at SAP supporting the evolution and success of critical solutions and has overseen approximately 12 new products, from concept to launch and market success.  Most recently Kavaler served as Senior Vice President, Global Head of SAP Fiori and UX Product Management, where he was tasked to renew the technology and user experience across SAP. Before that he served as Global Vice President of Product Management in the Products & Innovation business unit.

Prior to joining SAP, Kavaler worked at several technology start-ups and at IBM.

Speaking at 11.30am on the topic How are Technologies such as AI, Machine Learning, Virtual Assistants, Natural Language Processing Reducing the Cost of Software Development Lifecycle Cycle (SDLC), Improving businesses performance and Delivering Better Outcomes for their users?

Panel at 12pm on the topic Panel: The Customer Perspective

Louise Glanville
Deputy CEO for Governance and Stakeholder Relations
National Disability Insurance Agency (NDIA)

Louise Glanville joined the National Disability Insurance Agency (NDIA) on 27 February 2014. She is Deputy CEO for Governance and Stakeholder Relations.

Louise brings a vast range of public sector experience to her current role in the NDIA. Prior to joining the NDIA, Louise spent three years at the Attorney-General’s Department in First Assistant Secretary and acting Deputy Secretary Roles, in the Civil Justice and Strategic Policy & Coordination Groups. Before joining the Attorney-General's Department in 2011, Louise was Executive Director, Legal and Equity Group in the Victorian Department of Justice. In her career she has held positions in local and state government, academia, the private sector and ministerial offices.

Louise holds a Bachelor of Arts and Bachelor of Social Work from Melbourne University, a Bachelor of Laws from Monash University and a Master of Arts (Research) from Victoria University. She is keenly interested in social legal policy and reform.

Speaking at 1.30pm on the topic Getting it Really Right: How the National Disability Agency is leveraging AI to empower people with disabilities

Maryanne Diamond
General Manager of Community Linkages and Engagement
National Disability Insurance Agency (NDIA)

Maryanne Diamond is the General Manager of Community Linkages and Engagement at the National Disability Insurance Agency (NDIA). Maryanne is a member of the NDIA’s senior leadership team and is responsible for fostering and building engagement with a wide range of stakeholders and for delivering the NDIA’s Information Linkages and Capacity Building agenda.

Prior to joining the NDIA, Maryanne worked at Vision Australia where she was the General Manager of Advocacy and Engagement. This role included a number of responsibilities at the international level, including leading the World Blind Union and chairing the International Disability Alliance. Maryanne is the immediate past president of the World Blind Union and was the inaugural CEO of the Australian Federation of Disability Organizations (AFDO). In her career Maryanne has held various positions in the public and private sector and across commonwealth and state government.

Maryanne holds a Bachelor of Science and a Graduate Diploma in Information Technology from Monash University. She has completed the Williamson Community Leadership Program 2013 with Leadership Victoria.

Speaking at 1.30pm on the topic Getting it Really Right: How the National Disability Agency is leveraging AI to empower people with disabilities

Joana Valente
Advisory
Oceania Digital Government Leader

Joana Valente is an executive-level advisor with a background in technology strategy who works across a range of data and technology enabled transformation programmes. For nearly two decades, she has worked with the public sector helping to improve the effectiveness of federal and state government policy, across a wide range of areas from border protection to human services delivery. Joana specialises in Digital Transformation and leads EY’s Oceania Digital Government practice.

In both the public and private sectors, she has led engagements in: strategy, digital enabled transformation (across the entire operating model), data driven policy design, data driven service delivery transformation, customer service delivery strategy , enterprise maturity assessments, case management and systems integration.

As the Oceania Digital Government Leader Joana leads teams in working with clients and technology partners to shift the engagement between the public sector and its key stakeholders. Key solution approaches include: leveraging customer behaviour insight to deliver services more efficiently; understanding the complexity and risk profile of different government decisions in order to highlight those that require most resource attention; Integrating traditional and digital engagement channels to shift engagement quality and cost; and improving policy design through a data driven modelling capability.

Before joining EY, Joana was a partner with IBM’s systems integration and consulting arm. In this role, Joana was responsible for delivering IT systems across social security, service delivery and border protection sectors. Prior to this, Joana led the delivery of a $1 billion IT services contract as the Public Sector General Manager, Computer Sciences Corporation.

Speaking at 2pm on the topic Driving citizen confidence in AI technologies

 

Andrew Underwood
High-Performance Computing Leader 
Dell EMC ANZ

Andrew leads the Dell EMC High-Performance Computing and Machine Learning strategy in Australia and New Zealand. His passion for innovation has driven him to architect ​some of the worlds largest and most powerful Supercomputers and Artificial Intelligence platforms critical to the scientific advancement and global economic competitiveness of our clients throughout the world.

Speaking at 2pm on the topic Driving human progress with artificial intelligence systems

Roger Kermode
Chair AIIA Data Analytics
Special Interest Group

Roger Kermode has held senior roles in a wide range of organisations from multi nationals, local media companies, media companies startups and academia that span the gamut of research, commercialisation, operations, sales and marketing in companies such as Motorola, Hewlett Packard Enterprise, iPrime and Pushstart. He is currently

  • the CEO and a Co-Founder of Incyzr, a startup that will deliver strategic insights as-a-service for individuals, teams and organisations
  • an Industry Professor at UTS where he assists the Faculty of Engineering and IT with external engagement and
  • the Chair of the AIIA Data and Analytics Special Interest Group.

Roger will

  • highlight the roles of data, AI and Machine Learning in enabling great services
  • unpack the findings from AIIA 2016 Data and Analytics Survey to show how Australian firms are actually using data, AI and Machine Learning and finally
  • make some recommendation on how public and private organisations can better take advantage of the opportunities afforded by data, AI and Machine Learning

Panel at 1.30pm on the topic Why Data, Analytics, AI and Machine Learning now need to have board level attention

Frank Richmond
Executive Director and Founder
Cirrus Networks 

Frank is the Founder and currently Executive Director of Cirrus Networks, an Australian ASX listed IT Solutions provider. Cirrus help business understand their technology needs and implement solutions that are world leading, best of breed, cost effective and efficient for long term operational gain.

Whilst CEO of Cirrus Networks the organisation grew rapidly and was recognised at the Deloitte Technology Fast 500 Asia Awards, named 4th place and in second place in the Australian Fast 50 in 2015. This followed the second placing received in the fastest growing “Rising Star” technology company category in Australia in 2013.

In his new role as Executive Director, Frank is focused on driving innovation and growth within Australia, advancing the IT sector with technical disruption. Since taking the role in 2016, Frank has completed three successful acquisitions and geographically expanding Cirrus Networks into new markets.

Speaking at 4.45pm

Panellists

 

Peter Alexander
First Assistant Secretary Projects, Procurement and Assurance
Digital Transformation Agency

Peter is the First Assistant Secretary Projects, Procurement and Assurance at the Digital Transformation Agency. He is responsible for the whole of government identity project, digital marketplace, ICT procurement policy and the new digital investment management office. He has been a government CIO and ICT policy and program manager.

Panel at 12pm on the topic Panel: The Customer Perspective

 

Gary Sterrenberg
Chief Information Officer
Department of Human Services

Gary Sterrenberg, Chief Information Officer, Department of Human Services (DHS) was appointed on 24 October 2011.  Gary is responsible for the infrastructure and applications underpinning the operations of all ICT within the DHS supporting around 38,000 staff and delivery of services and payments to customers.

Originally from South Africa, Gary holds a degree in computing and an MBA.  Gary has significant international experience.  Gary began his career in technical consulting before taking up a number of senior positions leading large numbers of staff across distributed locations in Asia and the United Kingdom.

Gary was the CIO for the Australia and Retail Division of ANZ where he worked in various positions for 10 years.  Gary has also worked for the National Australia Bank and Shell International.

Gary has over 20 years systems and project experience at a director/regional management level and has a track record for leading large ICT change programs.  These include the development of strategies to improve take-up, system stability, change programmes, capacity and program management.

Gary has extensive program management local and global experience and has successfully delivered many large and complex IT projects on time and on budget.   Gary was the Program Director on a Global IT Transformation exercise that established new organisation structures and governance and  driving common project management standards and methodologies and the implementation of an industry based training program.

Gary has a degree in computing and an MBA and is currently studying a Phd part time at the ANU.

Panel at 12pm on the topic Panel: The Customer Perspective

Terrie Anderson
Regional Director
Venafi Inc.

Terrie Anderson is considered a Thought Leader in Strategy and Transformative Leadership who embraces the digital evolution.

A senior Solution Technology Specialist with extensive experience in building businesses in Enterprise Services and Solutions, Terrie is currently the Regional Director, Asia Pacific for Venafi.

She has held many senior positions over the course of her career including Regional Sales Director ANZ with Riverbed Technology, Vice President of Asia Pacific Sales for Entrust, Executive Coach and Co-Founder of Easy Online Portals, Senior Director Value Channel EMEA for Symantec, Executive Vice President of Worldwide Sales and Services with Ubizen, Regional Director of RSA, Channel Development Director for Cisco Systems, Sales Director for 3Com ANZA and Regional Director of ITS.

Terrie is also the Former Chair of Females in Information Technology & Telecommunications (FITT) and Former FITT Strategy Lead.

She believes a strong, enterprise wide strategy enables enterprise and government organisations to achieve competitive leadership with effective use of security (as an enabler) in the business planning process.

People are Terrie's passion - and she believes that great human talent is unfortunately undervalued by many organisations.

She is a strong organisational leader, with the unique capacity to grow business with high performance, collegiate teams across cultural and demographic boundaries with great ease.

Terrie has successfully led, coached and developed large (500+) global teams in Operations, Sales, SaaS, Telco, Managed Services and Consultancy and as a result, has earned numerous inspiring testimonials for her leadership and integrity.

She is a business networker who loves entrepreneurial environments and leading for growth and has worked with venture funded boards, start-ups and turn-arounds. As such, Terrie is considered a trusted adviser to many CIOs, Board Members and Digital Leaders - both locally and globally.

.

 

Rohan Baxter
Senior Director of Data Science
Australian Taxation Office

Rohan Baxter is a Senior Director of Data Science at the Australian Taxation Office. He is involved identifying analytics opportunities and developing analytics solutions to achieve better informed decision making and improved service delivery. Prior to the ATO, he held data mining research and consulting positions in government and industry, in Australia and the U.S. He has Phd, MSc and BSc(Hons) degrees from Monash University.

Panel at 2.30pm on the topic Panel: Internal and Risk Perspective

Dr. Leif Hanlen
Business Deveploment and PreSales Technical
Data61

Dr. Leif Hanlen is the pre-sales leader for Data61, where he focusses on unlocking absorptive capacity for enterprise-scale analytics.

Leif has over 15 years’ experience in ICT research including text analytics, sports technology, wearable radio systems and radio propagation. He is an adjunct Professor at ANU and an adjunct Professor at University of Canberra. He was previously Technology Director for Machine Learning at NICTA.

Panel at 2.30pm on the topic Panel: A Policy Perspective

Dr. Tania Churchill
Senior Data Scientist
AUSTRAC

Dr Tania Churchill is a senior Data Scientist within AUSTRAC. She began her career as a software engineer, before completing a Doctorate in machine learning and sports analytics. Moving from academia to government, she transferred her skills in predicting sporting performance to predicting risk at the Department of Immigration and Border Protection and, more recently, AUSTRAC.  She is passionate about increasing the maturity of Data Science within government agencies, and inspiring non-technical people to engage with solving problems using machine learning.

Panel at 2.30pm on the topic Panel: A Policy Perspective

Rajesh Govindan
Head of Finance, Australia and New Zealand
AMP Capital

Rajesh has been working in financial services for more than 15 years covering strategy, operations, finance, analytics, transformation, sales and marketing. Rajesh has extensive experience across all areas of the financial services value chain have worked in institutional banking, retail banking, wealth management and financial advice and funds management. Rajesh also has experience in management consulting working across a number of industries including Manufacturing, Government and Not for Profit.

Rajesh is currently Head of Finance for Australia and New Zealand at AMP Capital where he oversees all financial management aspects of the business across the region. Rajesh is also responsible for generating and reviewing new growth and innovation opportunities especially around robo advice, digital platforms and algorithmic investing. Rajesh has extensive experience in financial advice having worked on advice transformation and regulatory change projects.

Rajesh is also an Independent Non-Executive Director and Chair of the Finance, Risk and Audit Committee at 3 Bridges a not for profit organisation that provides aged care, community and social services in South East Sydney.

Rajesh holds a Bachelor of Economics and Master of Commerce from Macquarie University. He also holds a Master of Business Administration from the Australian Graduate School of Management at the University of New South Wales. Rajesh is a qualified CPA from CPA Australia.

Panel at 2.30pm on the topic Panel: Internal and Risk Perspective

Ian Wong
Partner, IBM Global Business ServicesDigital Strategy Lead Partner, A/NZ

Ian Wong is a Partner with IBM's consulting services, leading the Digital Strategy practice for IBM Interactive Experience in Australia/New Zealand, based in the IX Studios | Melbourne.  With extensive experience in Distribution, Banking, Telecommunications and Industrial Sectors in both Asia Pacific and North America, Ian has assisted many clients in their business transformations including Kiwibank, Australian Education City, City of Melbourne, Qantas, Myer, David Jones, Telstra, Campbell Arnotts, Walmart, PetCo, Nabisco, Black and Decker, and Smorgon Steel.  In 2016, Ian was inaugurated into the IBM Industry Academy for Consumer Industries;  a collection of IBM’s Industry Eminent employees from across the world.

Ian has led consulting projects that include Digital Transformation, Business Model Innovation, Supply Chain Transformation, Enterprise Supply Chain Process Design and Multi-Channel Retail.  He has specific experience in the Banking, Food and Beverage, Manufacturing, Grocery, Telecommunications and General Merchandise retail industries.  Most recently, he led the development of the Digital Strategy for Australian Education City.  He has also led the IBM team in implementing David Jones’ (Australia’s 2nd largest Department Store retailer) Omni-Channel Retail platform, and has been closely involved in the day to day management of the IBM team in Myer’s (Australia’s largest department store) Omni-Channel Retail Transformation.

Prior to joining IBM, Ian held senior consulting roles with JDA/Manugistics and PricewaterhouseCoopers in North America and Asia Pacific.  He has a Bachelor of Applied Science in Engineering from the University of Waterloo.

Panel at 4pm on the topic Panel: Technology, customer expectations and government as a platform: challenging the conventional role of government service delivery.

 

Pia Waugh
Platform specialist

Pia Waugh is an open government and open data ninja, working within the machine to enable greater transparency, democratic engagement, citizen-centric design and real, pragmatic actual innovation in the public sector and beyond. She believes that tech culture has a huge role to play in achieving better policy planning, outcomes, public engagement and a better public service all round. She is also trying to do her part in establishing greater public benefit from publicly funded data, software and research. Pia was awarded as one of theTop 100 Most Influential Women in Australia for 2014.

Panel at 4pm on the topic Panel: Technology, customer expectations and government as a platform: challenging the conventional role of government service delivery.

Panel Moderators

 

Rob Makin
Group Manager, Data Centre Group
Lenovo Australia and New Zealand

Rob leads the Data Centre Group for Lenovo Australia and New Zealand and is responsible for the rapid business growth and the education of the market regarding Lenovo’s recently expanded enterprise offering.

Rob joined the Lenovo team in April 2015 bringing with him over 20 years’ experience in both IT and telecommunications with proven success in driving business change and strategic direction within organisations.  He has a strong understanding of the need to respond to the market rapidly and listen to partners’ and customers’ needs, having led previous successful business transformation processes in the enterprise space.

Rob’s seven year tenure at Dell, which culminated in him leading the sales team until his departure in early 2013, saw him generate key business relationships in the Australian and New Zealand enterprise industry.

Moderating on Panel at 12pm on the topic The Customer Perspective.

 

Dr Jack R Dan
Adjunct Professor
Institute for Governance and Policy Analysis, University of Canberra

With over 18 years’ experience in providing advice, influencing and executing technology and business strategies, along with a background in diverse environments, ranging from start-up companies in Europe, to academia and large multinationals in Australia, Dr Jack R Dan brings new perspectives to addressing the challenges of the public sector, and ultimately delivering for the public. 

Currently, Jack is the National General Manger for Government at Telstra, with responsibility across strategy and thought leadership, capability development, business relationship and engagement for the government sector.

Jack is also leading Telstra’s premier research and thought leadership program, Connected Government Program, assisting government leaders address challenges in policy development, service delivery, program implementation and government to citizen engagement.

In addition to his executive role, Jack holds non-executive positions and is an active member of several not-for-profit, industry and professional organisations, including Volunteering and Contact ACT, the Institute of Public Administration, the Australian Information Industry Association and the Australian Institute of Company Directors.

Jack is an Adjunct Professor at the Institute for Governance and Policy Analysis, UC and holds several degrees, including a Doctor of Philosophy (PhD) and a Master of Management, both from the Australian National University.

Moderating on Panel at 4pm on the topic Technology, customer expectations and government as a platform: challenging the conventional role of government service delivery.

Program

 

A program for the Summit Day is available here.

Dress code business attire

At the conclusion of the Navigating Digital Government Summit please join us at the Australian War Memorial for the Summit Dinner.

Set in Anzac Hall, the Summit Dinner will be hosted by AIIA ACT and Federal Council Chair Greg Boorer and will feature Assistant Minister Angus Taylor as the evenings keynote speaker.  Building on the theme of the Summit - Navigating Digital Government: How technology is transforming the customer experience, the Minister will be speaking to his vision of Technology and the Future of the Australian Government.

 

The Honourable Angus Taylor MP
Assistant Minister for Cities and Digital Transformation, Federal Member for Hume

Angus entered politics in 2013 when he was elected as the Liberal Federal Member for Hume in NSW.

Building on his background in economics, Angus was appointed to parliamentary committees on employment, trade and investment, and public accounts. He was also chair of the Joint Standing Committee on Treaties.

Angus was promoted to Assistant Minister to the Prime Minister with special responsibility for Cities and Digital Transformation in February 2016. He was reappointed to the frontbench after the 2016 Federal election.

Angus’ portfolios stretch across the whole of government to improve city liveability and tackle long standing issues of traffic congestion, housing affordability and the need to create jobs closer to where people live. He has a focus on regional cities and outer suburban cities.

With a passion for cutting edge technology and the benefits for citizens of the digital age, Angus authored an essay The Promise of Digital Government which was published by the Menzies Research Centre in 2016.

He has gained a reputation amongst his constituents as a keen problem solver, focusing in his electorate on growth opportunities for regional communities and improving telecommunications.

Prior to entering parliament in 2013 Angus was a Director at Port Jackson Partners where he was a strategy and business advisor on the resources, agriculture, energy and infrastructure sectors. Prior to this he was a partner at global consulting firm McKinsey & Co.

Angus has a Bachelor of Economics (First Class Honours and University Medal) and a Bachelor of Laws (Honours) from the University of Sydney. He also has a Master of Philosophy in Economics from Oxford, where he studied as a Rhodes Scholar. His thesis was in the field of competition policy.

In his private capacity Angus has founded or advised a number of small, fast growing start-up businesses, particularly in the agriculture sector.

He lives at Goulburn with his wife Louise and their four children.

Individual tickets or sponsored tables of ten can be purchased.  Tickets to the Summit dinner sell fast and we advise you purchase your tickets early to avoid disappointment.

Please Click here to download parking map.

Sponsorship

Summit

Diamond Sponsor
Salesforce

Platinum Sponsor
Hewlett Packard Enterprise

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data centre to workplace applications and software to run your business, our technology, software and services help customers around the world make IT more efficient, more productive and more secure.

Gold Sponsor
National Disability Insurance Scheme

Gold Sponsor
Ernst & Young


Gold Sponsor
Dell EMC

Gold Sponsor
NVIDIA

Silver Sponsor
Optus

Silver Sponsor
Lenovo

 Satchel, Lanyard & Catering Break Sponsor
Intech Bank 
 Coffee Cart Sponsor
Capsicum Business Architects 
 Gold sponsor of the Post summit event drinks and networking session
Cirrus Networks 
 Gold sponsor of the Pre-Dinner drinks and networking session
IBM

Summit Dinner

Diamond Sponsor
Hewlett Packard Enterprise

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data centre to workplace applications and software to run your business, our technology, software and services help customers around the world make IT more efficient, more productive and more secure.


Platinum Sponsor
Dell EMC

Platinum Sponsor
NVIDIA

Sponsorship opportunities are available for this event. For more information, download the sponsorship prospectus or contact Kerryn Nelson on 0417 035 536 for sponsorship enquiries.

For event enquiries please contact Emma Steil on 0407 696 571.

Accommodation

 

The Hotel Realm is pleased to offer discounted rates for the AIIA Navigating Digital Government Summit on the evening of 5 April, 2017.

To avail of the discount, please call or email our Central Reservations Team and quote, “3003AUSTRA” - Central Reservations 02 6163 1888 or email reservations@domahotels.com.au.

Hotel Realm - 5 star
18 National Circuit, Barton ACT 2600

Realm Rooms at $239 per night. Rate includes wifi, in room movies and access to Evo Health Club and indoor pool. Breakfast available at $25 per person; served at Buvette Bistro.

Booking Conditions - A valid credit card is required to make the reservation. Once the block of rooms have sold out, guests may still book subject to the hotels’ availability and prevailing rates. Rate is only available on the date specified, for different dates, rates might be higher or lower than the conference rate.


 

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