Australian Information Industry Association

Navigating Digital Government Summit


The 2017 AIIA Navigating Digital Government Summit will bring together political, business and technology leaders to discuss the complex issues of how technology is transforming the customer experience and what this means for the way Government does business and interacts with customers in the future.

The Australian government has pledged to create a future-proofed nation, one that is fit to drive higher economic growth and improved standards of living. Riding the wave of technology led disruption, agility and innovation is key.  But this also means that the way Government delivers its services - and the way it does its business will inevitably need to change. Keeping pace with the expectations of customers has never been more challenging.

With the technologies such as artificial intelligence, machine learning, cognitive intelligence, robotics, natural language capability and quantum physics a reality, the 2017 Summit will examine customer service, service delivery and customer experiences of the future.

As well as the impact on service delivery, key areas of focus will include the implications of these new technologies and customer service expectations on Government policy, risk and governance approaches and consider what this means for the role of government in delivering services in the future.

Through direct consultation with key stakeholders in the development of the Summit program, AIIA can confirm that the 2017 Navigating Digital Government Summit topics resonate with all levels of government and business. This Summit takes the role of technology in government business and service delivery to the next level – with the focus squarely on the experience that customers increasingly expect.


Date: Wednesday, 5 April 2017

Sponsorship & Event Enquiries: Kerryn Nelson 03 9785 3050

Summit Day

Time: 8am-5.30pm

Venue: Hotel Realm, 18 National Circuit, Canberra ACT 2600

AIIA Member & Government Price (Summit Day only):$480 + GST

Non-Member Price (Summit Day only):$570 + GST

Summit Gala Dinner

Time: 7pm pre-dinner drinks. 7.30pm dinner.

Venue: Anzac Hall, Australian War Memorial, Treloar Cres, Campbell ACT 2612

AIIA Member & Government Price (Summit Dinner only):$185 + GST Bronze sponsor table of 10: $2400 + GST

Non-Member Price (Summit Dinner only):$220 + GST Bronze sponsor table of 10: $3600 + GST

Key Segment Themes for 2017

The key themes of the Summit include:

  • The new world of customer experience: What does the future of service delivery look like and what is  the role of new technologies
  • What ‘experience’ do customers expect? Who’s leading the race? How realistic and relevant is it for government to follow?
  • Digital technology and the implications of customer service expectations on Government policy and service delivery
  • Responding to the digital expectations of customers: Managing the internal challenges of innovation, risk and governance
  • Technology, customer expectations and government as a platform: challenging conventional government service delivery approaches and the future role of government.

Goals for the Navigating Digital Government Summit 2017

The world of service delivery is changing. The laser focus on using increasingly ‘smart’ digital technologies to improve the citizen experience is helping digitally mature organisations improve their service delivery and relationships with customers. As citizen expectations of service delivery mature  - and increase – in response, governments at all levels are being asked to match the level of service provided to customers online and from the private sector. This presents challenges but also enormous opportunities for government, particularly where new digital technologies can be integrated with the business.

The 2017 Navigating Digital Government Summit will:

  • Investigate the changing nature of the customer service experience
  • Examine emerging customer expectations in light of new digital technology capability – where these are being met, the implications of falling short of customer expectations and the pay back when customers are satisfied
  • Explore new customer service delivery options;
  • Showcase how and where technologies including, machine learning, cognitive intelligence etc are being used and to what effect – including the benefits these are delivering
  • Challenge existing service models and explore the implications of new approaches on government policy, governance and risk management arrangements
  • Consider the implications of new digital technologies and customer expectations for the role of government in service delivery in the future.

Compelling Speakers

Keynote Speaker: Summit Dinner


The Honourable Angus Taylor MP
Assistant Minister for Cities and Digital Transformation, Federal Member for Hume

Angus entered politics in 2013 when he was elected as the Liberal Federal Member for Hume in NSW.

Building on his background in economics, Angus was appointed to parliamentary committees on employment, trade and investment, and public accounts. He was also chair of the Joint Standing Committee on Treaties.

Angus was promoted to Assistant Minister to the Prime Minister with special responsibility for Cities and Digital Transformation in February 2016. He was reappointed to the frontbench after the 2016 Federal election.

Angus’ portfolios stretch across the whole of government to improve city liveability and tackle long standing issues of traffic congestion, housing affordability and the need to create jobs closer to where people live. He has a focus on regional cities and outer suburban cities.

With a passion for cutting edge technology and the benefits for citizens of the digital age, Angus authored an essay The Promise of Digital Government which was published by the Menzies Research Centre in 2016.

He has gained a reputation amongst his constituents as a keen problem solver, focusing in his electorate on growth opportunities for regional communities and improving telecommunications.

Prior to entering parliament in 2013 Angus was a Director at Port Jackson Partners where he was a strategy and business advisor on the resources, agriculture, energy and infrastructure sectors. Prior to this he was a partner at global consulting firm McKinsey & Co.

Angus has a Bachelor of Economics (First Class Honours and University Medal) and a Bachelor of Laws (Honours) from the University of Sydney. He also has a Master of Philosophy in Economics from Oxford, where he studied as a Rhodes Scholar. His thesis was in the field of competition policy.

In his private capacity Angus has founded or advised a number of small, fast growing start-up businesses, particularly in the agriculture sector.

He lives at Goulburn with his wife Louise and their four children.


Guest Speakers


The Hon. Ed Husic MP
Shadow Minister for the Digital Economy; Shadow Minister for Employment Services, Workforce Participation and the Future of Work

Based in Western Sydney, Ed Husic was elected to the House of Representatives as the Federal Member for Chifley in 2010. Currently in his third term, he was re-elected to Parliament in 2016.

After the 2016 election Ed was promoted to the front bench as Shadow Minister for Employment Services, Workforce Participation and the Future of Work, as well as Shadow Minister for the Digital Economy.

In 2015 Ed was given the role of Shadow Parliamentary Secretary to the Leader of the Opposition Assisting with Digital Innovation and Startups – the first time startups were acknowledged in a ministerial or shadow ministerial line-up. His policy focus was examining ways to boost the growth of startups and digital entrepreneurship as a vehicle for enhancing economic activity and productivity.

He established the Federal Parliamentary Labor Digital Economy Group, which brought together policy makers and industry on matters affecting the sector.

He has been part of the Federal Opposition’s team developing policies to promote early stage and digital innovation.


Adi Kavaler
Global Vice President, Products & Strategy Application Delivery Management
Hewlett Packard Enterprise

Adi Kavaler is the Global Vice President of Products and Strategy for the Application Delivery Management business unit within HPE Software. Responsible for driving the success, strategic alignment and integration of product solutions across the entire ADM portfolio, he oversees teams that manage DevOps (Predictive ADM, Quality Center, Agile Manager and ALM), Mobile, IOT and Virtualization, Performance Testing and Functional Testing.

He has over 15 years’ experience at SAP supporting the evolution and success of critical solutions and has overseen approximately 12 new products, from concept to launch and market success.  Most recently Kavaler served as Senior Vice President, Global Head of SAP Fiori and UX Product Management, where he was tasked to renew the technology and user experience across SAP. Before that he served as Global Vice President of Product Management in the Products & Innovation business unit.

Prior to joining SAP, Kavaler worked at several technology start-ups and at IBM.


Rajesh Govindan
Head of Finance, Australia and New Zealand
AMP Capital

Rajesh has been working in financial services for more than 15 years covering strategy, operations, finance, analytics, transformation, sales and marketing. Rajesh has extensive experience across all areas of the financial services value chain have worked in institutional banking, retail banking, wealth management and financial advice and funds management. Rajesh also has experience in management consulting working across a number of industries including Manufacturing, Government and Not for Profit.

Rajesh is currently Head of Finance for Australia and New Zealand at AMP Capital where he oversees all financial management aspects of the business across the region. Rajesh is also responsible for generating and reviewing new growth and innovation opportunities especially around robo advice, digital platforms and algorithmic investing. Rajesh has extensive experience in financial advice having worked on advice transformation and regulatory change projects.

Rajesh is also an Independent Non-Executive Director and Chair of the Finance, Risk and Audit Committee at 3 Bridges a not for profit organisation that provides aged care, community and social services in South East Sydney.

Rajesh holds a Bachelor of Economics and Master of Commerce from Macquarie University. He also holds a Master of Business Administration from the Australian Graduate School of Management at the University of New South Wales. Rajesh is a qualified CPA from CPA Australia.

Louise Glanville
Deputy CEO for Governance and Stakeholder Relations
National Disability Insurance Agency (NDIA)

Louise Glanville joined the National Disability Insurance Agency (NDIA) on 27 February 2014. She is Deputy CEO for Governance and Stakeholder Relations.

Louise brings a vast range of public sector experience to her current role in the NDIA. Prior to joining the NDIA, Louise spent three years at the Attorney-General’s Department in First Assistant Secretary and acting Deputy Secretary Roles, in the Civil Justice and Strategic Policy & Coordination Groups. Before joining the Attorney-General's Department in 2011, Louise was Executive Director, Legal and Equity Group in the Victorian Department of Justice. In her career she has held positions in local and state government, academia, the private sector and ministerial offices.

Louise holds a Bachelor of Arts and Bachelor of Social Work from Melbourne University, a Bachelor of Laws from Monash University and a Master of Arts (Research) from Victoria University. She is keenly interested in social legal policy and reform.

Maryanne Diamond
General Manager of Community Linkages and Engagement
National Disability Insurance Agency (NDIA)

Maryanne Diamond is the General Manager of Community Linkages and Engagement at the National Disability Insurance Agency (NDIA). Maryanne is a member of the NDIA’s senior leadership team and is responsible for fostering and building engagement with a wide range of stakeholders and for delivering the NDIA’s Information Linkages and Capacity Building agenda.

Prior to joining the NDIA, Maryanne worked at Vision Australia where she was the General Manager of Advocacy and Engagement. This role included a number of responsibilities at the international level, including leading the World Blind Union and chairing the International Disability Alliance. Maryanne is the immediate past president of the World Blind Union and was the inaugural CEO of the Australian Federation of Disability Organizations (AFDO). In her career Maryanne has held various positions in the public and private sector and across commonwealth and state government.

Maryanne holds a Bachelor of Science and a Graduate Diploma in Information Technology from Monash University. She has completed the Williamson Community Leadership Program 2013 with Leadership Victoria.



Peter Alexander
First Assistant Secretary Projects, Procurement and Assurance
Digital Transformation Agency

Peter is the First Assistant Secretary Projects, Procurement and Assurance at the Digital Transformation Agency. He is responsible for the whole of government identity project, digital marketplace, ICT procurement policy and the new digital investment management office. He has been a government CIO and ICT policy and program manager.


Gary Sterrenberg
Chief Information Officer
Department of Human Services

Gary Sterrenberg, Chief Information Officer, Department of Human Services (DHS) was appointed on 24 October 2011.  Gary is responsible for the infrastructure and applications underpinning the operations of all ICT within the DHS supporting around 38,000 staff and delivery of services and payments to customers.

Originally from South Africa, Gary holds a degree in computing and an MBA.  Gary has significant international experience.  Gary began his career in technical consulting before taking up a number of senior positions leading large numbers of staff across distributed locations in Asia and the United Kingdom.

Gary was the CIO for the Australia and Retail Division of ANZ where he worked in various positions for 10 years.  Gary has also worked for the National Australia Bank and Shell International.

Gary has over 20 years systems and project experience at a director/regional management level and has a track record for leading large ICT change programs.  These include the development of strategies to improve take-up, system stability, change programmes, capacity and program management.

Gary has extensive program management local and global experience and has successfully delivered many large and complex IT projects on time and on budget.   Gary was the Program Director on a Global IT Transformation exercise that established new organisation structures and governance and  driving common project management standards and methodologies and the implementation of an industry based training program.

Gary has a degree in computing and an MBA and is currently studying a Phd part time at the ANU.


Rohan Baxter
Senior Director of Data Science
Australian Taxation Office

Rohan Baxter is a Senior Director of Data Science at the Australian Taxation Office. He is involved identifying analytics opportunities and developing analytics solutions to achieve better informed decision making and improved service delivery. Prior to the ATO, he held data mining research and consulting positions in government and industry, in Australia and the U.S. He has Phd, MSc and BSc(Hons) degrees from Monash University.

Dr. Leif Hanlen
Business Deveploment and PreSales Technical

Dr. Leif Hanlen is the pre-sales leader for Data61, where he focusses on unlocking absorptive capacity for enterprise-scale analytics.

Leif has over 15 years’ experience in ICT research including text analytics, sports technology, wearable radio systems and radio propagation. He is an adjunct Professor at ANU and an adjunct Professor at University of Canberra. He was previously Technology Director for Machine Learning at NICTA.



A draft program for the Summit Day is now available for download here.


Summit Day

Diamond Sponsor

Platinum Sponsor

Summit Dinner

Diamond Sponsor

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data centre to workplace applications and software to run your business, our technology, software and services help customers around the world make IT more efficient, more productive and more secure.

Sponsorship opportunities are available for this event. For more information, download the sponsorship prospectus or contact Kerryn Nelson on 0417 035 536 for sponsorship enquiries.

For event enquiries please contact Emma Steil on 0407 696 571



The Hotel Realm is pleased to offer discounted rates for the AIIA Navigating Digital Government Summit on the evening of 5 April, 2017.

To avail of the discount, please call or email our Central Reservations Team and quote, “3003AUSTRA” - Central Reservations 02 6163 1888 or email

Hotel Realm - 5 star
18 National Circuit, Barton ACT 2600

Realm Rooms at $239 per night. Rate includes wifi, in room movies and access to Evo Health Club and indoor pool. Breakfast available at $25 per person; served at Buvette Bistro.

Booking Conditions - A valid credit card is required to make the reservation. Once the block of rooms have sold out, guests may still book subject to the hotels’ availability and prevailing rates. Rate is only available on the date specified, for different dates, rates might be higher or lower than the conference rate.


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